Privacy Policy

We are Bentley Web Design. Our website address is: https://bentleywebdesign.co.uk.

We take the privacy of our website visitors and customers seriously, and are committed to safeguarding your privacy. We avoid collecting or storing sensitive personal data as much as possible.

This policy explains what personal information we collect, why we collect it and how we use it.

This policy also explains how we protect your data and your rights under the General Data Protection Regulations, 2018 (often referred to as “GDPR”).

Policy amendments

We will update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

What personal data we collect and why we collect it

Contracts with you for Goods and Services

We collect your name, email, phone, address and billing addresses and what you have ordered or purchased from us and any messages you send to us.

The information is used for entering into contracts with you, the fulfilment and management of contracts with you, managing and responding to any enquiries you submit, complying with our legal obligations, upholding our agreements with you and in support of our legitimate business interests such as fraud prevention, maintaining security, and improvement of our business operations and services.

Contact forms

We collect your name and email address along with your message and other business related details (e.g. company name, existing website URL, project title and other business / project related information you may provide us with) when you submit a contact form to us through our website. We keep contact form submissions for customer service purposes and for analysis to improve our business service.

We do not use information submitted through contact forms for marketing purposes, unless you have specifically and explicitly consented to this.

Testimonials

We display testimonials from satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at testimonials@bentleywebdesign.co.uk

Marketing Communications

We collect your name, email address, but only where you have specifically agreed to this by signing up to our mailing list. While you are signed up to our marketing communications, we may send you information and offers which we think may be of interest to you, by post or email or similar technologies.

Promotions, Competitions

We collect your name, email address and any content you provide when you enter one of our promotions or contests; if you win, we may, depending on the prize need your postal address to deliver it

Comments you post publicly on our website

When you leave comments on our website, e.g. in response to blog articles, we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

Cookies are very small text files that are stored on your computer when you visit websites.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Please see our cookie policy for details of the cookies we use and how we use them.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics, to gather anonymous website statistics so we can understand how our visitors use the website. We use the information from Google Analytics in the administration of this website, to improve the website’s usability and for marketing purposes (e.g. by mentioning how many visitors our website has in promotional material). We use this information with other information we collect about you to improve site functionality and the services we offer, and for service and internal marketing analytics.

Technical Information

Technical information gathered about your visits to and use of this website, and how we use it is detailed in the section “Technical Information about website visits” which is located at the end of this policy.

Who we share your data with

We may share your personal information where it is necessary to complete a transaction, to operate or improve the Service, to detect fraud, or to do something that you have asked us to do, including if you have asked to receive notices of offers and promotions.

Banks / Payment Processors

We use other third party payment processors (e.g. our bank, Stripe or PayPal) to take payment for goods and services. These third parties are authorised to use your personal information only as necessary to provide these services to us. We do not hold your banking or card details.

Marketing communications

We use MailChimp for email marketing campaigns; when you consent to marketing communications from us (e.g. newsletters or special offers), we may use your name and email information with MailChimp in order to operate the marketing campaign.

Visitor Comments

Visitor comments may be checked through an automated spam detection service.

Business Transactions

As we develop our business, we may buy or sell all or part of our business. In such transactions, personal information you have shared with us is generally one of the business assets that will be transferred. The transferred personal information will remain subject to the promises made in this privacy notice or subsequent notices to which you have consented.

How long do we keep your data?

We aim to keep your information for as short a period as we can. If there’s no legal requirement, we’ll only store it for as long as we need to.

We need to keep your information for as long as is needed to provide you with services you have ordered and to comply with our legal and business obligations and interests.

We are required by law to keep account information for 6 years from the end of your contract with us.

For users that register on our website, we store the personal information you provide in your user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Our website administrators can also see and edit that information.

We will keep some personal information for a reasonable period after your contract with us has finished, in case you decide to use our services again. We may contact you about our services during this time if you haven’t opted out of receiving marketing communications from us.

If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Your rights

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can instruct us to remove your personal data by emailing us at “right-to-be-forgotten@bentleywebdesign.co.uk”.

You can request a copy of personal data you have submitted by emailing us at “subject-access-request@bentleywebdesign.co.uk”. To protect your privacy, and that of others, we are obliged to make checks and to be satisfied as to your right to the records you are requesting.

You can request corrections to personal data by emailing us at “personal-data-corrections@bentleywebdesign.co.uk” with the corrections. To protect your privacy, and integrity of the personal data, we are obliged to make checks and to be satisfied as to your right to amend the records you are requesting corrections.

We do not use your personal data for marketing purposes unless you have expressly agreed in advance. You can instruct us not to use your personal data for marketing purposes by emailing us at “marketing-opt-out@bentleywebdesign.co.uk” at any time.

Security of your personal data

We take reasonable precautions, including the use of encryption between your web browser and our servers, to prevent the loss, misuse or alteration of your personal information. However, data transmission over the Internet, including emails, is not 100% secure. Consequently, we are unable to guarantee the security of information you transmit to us and you do so at your own risk.

If you post any comments or content to public areas on our website (e.g. comments to articles, picture galleries) that information will be public. You therefore accept that any personally identifiable information you provide there may be read, collected, or used by other users of the website. You are responsible for any information you choose to submit in public areas of our website and need to be aware that others may have made copies of such information outside of our website.

Images you upload to our website, or send to us by other means for display on the website. You should avoid providing images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images displayed on the website.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Third party websites

The website may contains links to other websites. We are not responsible for the privacy policies of third party websites. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.

Other disclosures

Except as described in this privacy policy, we will not provide your information to third parties.

In addition to the disclosures already identified in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law

(b) to our advisors in connection with any legal proceedings or prospective legal proceedings

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention, reducing credit risk and debt recovery)

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to personal-data-enquiry@bentleywebdesign.co.uk with details of your enquiry.

Technical Information about website visits

We collect information about you computer and your visits to this website for the safeguarding of the website (including your data) and to improve the quality of the service we give you.

We use the information for identification and authentication, service operation, analytics and improvements, support, contact (e.g., sending notifications related to use of the service), research, and anonymous reporting.

The information collected includes your IP address, browser type, referral source, length of visit and number of page views. We use IP addresses, browser and session information to:

diagnose and prevent service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by your Internet Service Provider (ISP)
estimate the total number of users from specific geographical regions using the service
help determine which users have access permissions to certain content, services, or resources that we offer
monitor and prevent fraud and abuse

We use cookies for a number of purposes, some of which are strictly necessary, including but not limited to our shopping cart and for authentication. You can control the use of certain cookies at the individual browser level or in your operating system preferences. If you opt-out of such cookies, you may still use our website, but some features or areas of our website may be restricted.